Jeffery Lynch
1208 Weller Street
Peterborough, Ontario K9J 7L6
Phone (705) 876-7125
Email Lynchy_42@hotmail.com
February 5, 2008
Sony Computer Entertainment America
919 East Hillsdale Boulevard, 2nd floor
Foster City, CA 94404
Attention: Costumer Service
Whom It May Concern,
Hello, my name is Jeffrey Lynch and I have been a loyal customer to the Sony product. I have had no problems with past purchases but my new slim playstation 2 that my parents had given me for Christmas has seized to work after only a few months. Every time I put a disk in it nothing happens the disk does not seen to spin and nothing happens on the menu.
Is this just a common problem and is this just an easy fix and just requires a few dollars for a part or is this the end of my Playstation 2. could you tell me if I will have to get a whole new consul or if it is worth my while to get it fixed. Please if you have the time reply.
I will continue to play my Sony Playstation 2 because I think it is very enjoyable and a great way to relax. I think you have made a great product and I look forward to what the future holds for Sony.
Thank you, for considering my thoughts and I look forward to you reply.
Sincerely,
Jeffrey D. Lynch
Explanation
I wrote this to Sony because I own a PS 2 and this is my 2nd because the first broke just like all of them and i expect my new one to very shortly. I directed it to the costumer service department because this is where letters go that concern customer complaints. I learned how to write a complaint letter and what format to put it in. this will be very useful because this is how you get your voice heard when it is directed at large corporations.
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